ALL SALES ARE FINAL. THERE IS NO CANCELING OR EXCHANGING ORDERS.
Unfortunately, we do not accept returns or exchanges so please choose your products and sizes carefully as all orders are made on a to-order basis.
UPDATE PERSONAL INFORMATION
If you need to update your personal or shipping information please contact us within 24 hours of your purchase. If at any point in time while placing your order you encounter a problem please contact us as we would be so happy to help you!
EXCEPTION: DAMAGED OR ERRORED GOODS
Everything in our store is top-quality. When shipped, each item is doubled checked for quality just to make that our customers happy. However, we do understand that nothing in life is perfect and we hope you do too. If received a defective or wrong item please feel free to reach out to us within 14 days of receiving your order and we would be happy to assist you. All claims may be made to our business email [email protected]. If an exchange or refund s approved for damaged/errored goods all items must be returned to The Mini Thread Box within 20 days of placing your original claim. Any item received after this will be denied.
Please note that all returned items must be in original new condition; unworn and unwashed with the tags still attached. Items will be inspected for signs of wear before issuing a refund. Please be aware that even though we are a small business we hold the same refund principles as every other retail store meaning that products must be returned for a clear and honest exchange to take place; damaged or errored products are not free products.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund on your statement.