In today’s online market, honesty is the best policy. That’s why OneUpDesigns has designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
AUTHENTICITY
We are aware that authenticity is important to many customers. Please be aware all our items are made by hand and are not original authentic brands. We do not claim to be any brand.
DELIVERY
Processing times are currently 1-2 weeks (7-14 business days); this is the time it takes to make, prepare, and complete your order. Shipping prices are based on weight, size, and product quantity of the order. Please note that the price will reflect the benefit that all packages come with tracked shipping information and all Canadian and USA shipping include liability and postal insurance. Unfortunately, due to being a small business we are unable to lower shipping prices at the moment as they go according to the postal companies fees. We have given the lowest rate we possibly can with the most benefits to you to ensure that your items arrives safe, soundly, and in a timely manner.
Please note that OneUpDesigns is not responsible for any custom fees, shipping delays due to customs, COVID-19, or natural weather occurrences. We are not responsible for lost or stolen parcels once delivered to the post office and any postal claims should be made directly to the postal office as all packages are provided with tracking information. You will receive a shipping confirmation email with your tracking information as soon as your order is shipped out.
CUSTOM & IMPORT FEES
Buyers are FULLY RESPONSIBLE for any customs and import taxes that may apply in their country at time of delivery. Please note Busy Bee Bea is not responsible for any additional fees charged for custom fees or postal fees in country of destination.
PAYMENT OPTIONS
Secure options: Mastercard, Visa, American Express, Visa Debit, Apple Pay, and Paypal.
RETURNS & EXCHANGES
Unfortunately, we do not accept returns or exchanges so please your products and sizes carefully.
Please view out Shipping & Return Policy page for more details.